Refund policy

  1. Returns: Due to the personal nature of our products, we can only accept returns for items that are defective, damaged, or incorrect. As fragrance enjoyment varies from person to person, we are not able to accept returns or issue refunds if a scent does not match your personal preference.  To complete a return, please contact us within 14 of delivery with proof of purchase.

  2. Eligibility: Items must be unused and in original packaging. Certain products (such as promotional or final-sale items) are non-returnable.

  3. Refunds: Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds will be processed to your original method of payment within 5 business days.

  4. Exchanges: We replace items if they are defective or damaged. If you need to exchange for the same item, email us at info.joyjoba@gmail.com.

  5. Shipping Costs: If the issue is due to our error, we will cover return shipping. Otherwise, you are responsible for return shipping costs.